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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how Bignet Internet collects protects and uses personal data. Bignet Internet is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does Bignet Internet Collect?
Bignet Internet needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. Bignet Internet also has access to personal data that is generated over the Bignet Internet network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Bignet Internet may also collect financial information about Bignet Internet customers and end users from third parties to enable Bignet Internet to assess its risks in granting credit terms and contact information about organisations Bignet Internet considers may be interested in Bignet Internet products and services.
How Does Bignet Internet Obtain Personal Data?
Bignet Internet obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Bignet Internet web site) from third party list brokers from resellers who pass on personal data to Bignet Internet about end users and directly from the Bignet Internet network.
How Does Bignet Internet Use The Personal Data That It Holds?
Providing and Improving the Bignet Internet Service
Most of Bignet Internet use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition Bignet Internet may also use personal data to improve on the level and type of service Bignet Internet offers to its customers. As part of this interest in improving the service provided Bignet Internet may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
Bignet Internet may from time to time inform its customers end users and potential customers about Bignet Internet and Bignet Internet affiliate products and services and other information Bignet Internet feels may be of interest. Customers and other recipients of information from Bignet Internet may indicate at the time they first place an order with Bignet Internet whether or not they wish to receive such information or at any later time by simply contacting Bignet Internet.
To Whom Does Bignet Internet Disclose Personal Data?
Bignet Internet will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule Bignet Internet does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where Bignet Internet is under an obligation by law to disclose personal data or where Bignet Internet has contracted with third parties to assist in providing services to Bignet Internet customers such as for delivery installation and systems support services.
How Does Bignet Internet Protect the Personal Data it Holds?
Bignet Internet takes customer confidentiality and security very seriously. Bignet Internet has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Bignet Internet. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Bignet Internet will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Bignet Internet Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by Bignet Internet specific rights to access and rectify personal data held about them. These include the right to:
obtain from Bignet Internet for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Bignet Internet regarding promotions or new products and services.
Contact Details
If any individual wishes to contact Bignet Internet regarding the personal data held about them or has any other question about Bignet Internet data privacy procedures they should send a letter to the directors of Bignet Internet.
Policy Updates
As part of Bignet Internet commitment to compliance with data privacy requirements and to reflect changes in Bignet Internet operating procedures Bignet Internet may the terms of this policy from time to time and will post the revised policy on this website.
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